These Terms of Sale govern purchases made from Melior Mundus’s Website. For purposes of these Terms of Sale, “customer,” “you,” and “your” refer to the individual or entity placing an order. By placing an order, the customer acknowledge and agree to these terms, together with the applicable Shipping, Returns & Refund Policy, and Product Warranty.

1. Products and Product Information

Melior Mundus makes reasonable efforts to ensure that Product descriptions, photographs, dimensions, materials, colors, finishes, and other Product information presented on the Website are accurate.

However, certain Melior Mundus Products incorporate natural materials, including stone and wood. Natural materials may vary in color, texture, grain, markings, and other characteristics. Such variations are inherent to the material and are not considered defects.

Product photographs may also vary slightly from the actual Product due to lighting, photography, display settings, and other factors.

We do not warrant that Product descriptions or prices are accurate, complete, reliable, current or error-free and we reserve the right, in our sole discretion to make changes to the Product descriptions and/or pricing at anytime without notice. We reserve the right to discontinue any Products at any time. We cannot guarantee that your computer monitor’s display of any Product color will be accurate. Certain Products may be available exclusively online through the Website. These Products may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction and we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products that we offer. Any offer for any Product made on this Website is void where prohibited. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged.  If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit or debit card account in the amount of the charge.  We apologize for any inconvenience this may cause you.

2. Orders

Submitting an order constitutes an offer to purchase the selected Product.

An order is not considered accepted until payment has been successfully processed and Melior Mundus has confirmed the order.

Melior Mundus reserves the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving:

• incorrect pricing or Product information;
• suspected fraud or unauthorized transactions;
• Product availability issues;
• errors in the order or shipping information; or
• circumstances beyond Melior Mundus’ reasonable control.

If Melior Mundus cancels an order after payment has been received, you will receive an appropriate refund for the amount paid for the canceled order.

3. Pricing and Payment

All prices displayed on the Website are stated in U.S. dollars (USD) unless otherwise indicated. Melior Mundus may change Product prices at any time. Price changes will not affect orders that have already been accepted.

When you purchase Products through the Website, you shall pay all applicable fees in connection with your purchase. You are also responsible for paying with any applicable taxes, duties, customs charges, import fees, or other charges associated with the purchase or importation of the Product into the destination country, unless expressly stated otherwise at checkout. We use various third party payment processors (each, a “Third Party Payment Processor”) to process your payment. More details on our current Third Party Payment Processors is available to you on the applicable payment screen when you make the purchase. You warrant and represent that you are the valid owner or an authorized user, of the credit card or payment account that you provide to such Third Party Payment Processor, and that all information you provide is accurate. If payment is not received from your credit card issuer or any other payment facility, you hereby agree to pay all amounts due upon demand.  You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance.  All transactions on the Website will take place in U.S. dollars.

4. Made-to-Order and Customized Products

Certain Melior Mundus products may be made to order, customized, personalized, engraved, or otherwise produced according to customer specifications.

Such products may require additional production time.

Before purchasing a customized or made-to-order Product, the customer may be provided with additional information regarding production time, specifications, and return eligibility.

Unless otherwise required by applicable law, customized and personalized products cannot be returned or refunded due to a change of mind or because the customer no longer wishes to receive the Product.

This does not affect the customer’s rights regarding products that are defective, damaged, or incorrectly produced.

5. Shipping and Delivery

Shipping and delivery are governed by the Melior Mundus Shipping, Returns & Refund Policy.

The customer is responsible for providing accurate and complete delivery information.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Melior Mundus is not responsible for delays caused by carriers, customs authorities, weather, natural disasters, strikes, or other circumstances beyond our reasonable control.

6. International Orders

International customers are responsible for complying with the laws and import requirements applicable in their country.

Unless otherwise stated at checkout, the customer is responsible for customs duties, import taxes, VAT, brokerage fees, customs clearance charges, and other fees imposed by the destination country.

Melior Mundus cannot guarantee that an international shipment will not be subject to additional charges or customs inspection.

7. Returns and Refunds

Returns and refunds are governed by the Melior Mundus Shipping, Returns & Refund Policy and Refund Policy.

8. High-Value Returns

For products with a purchase price exceeding US$1,000, Melior Mundus may require the customer to use a shipping service that provides:

• shipment tracking; and
• appropriate shipping insurance covering the full value of the returned Product.

Melior Mundus may require proof of shipment and insurance before processing the return.

The customer remains responsible for the Product until it is safely received by Melior Mundus.

9. Product Warranty

Eligible products are covered by the Melior Mundus Product Warranty.

10. Ownership and Risk

Ownership of a Product passes to the buyer of the Product upon receipt of full payment, unless otherwise required by applicable law.

Risk of loss or damage passes to the buyer of the Product upon delivery, except where applicable law provides otherwise.

For international shipments, you are responsible for complying with applicable import requirements and accepting delivery of the shipment.

11. Certificates of Authenticity and Documentation

Where a Product is sold with a certificate of authenticity or other accompanying documentation, the certificate and documentation form part of the Product presentation and should be retained by the customer.

If a certificate or accompanying documentation is lost or damaged after delivery, replacement may not always be possible and may be subject to an additional fee.

Where a certificate is required to be returned with a Product under an applicable return policy, failure to return it may affect the eligibility for a full refund, to the extent permitted by applicable law.

12. Force Majeure

Melior Mundus will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, war, governmental actions, strikes, transportation disruptions, supply-chain disruptions, epidemics, or other unforeseen events. If a force majeure event continues for more than sixty (60) consecutive days, either party may cancel any affected order upon written notice to the other party without liability, except for payment obligations accrued before cancellation.

13. Changes to These Terms

Melior Mundus may update these Terms of Sale from time to time.

The terms applicable to an order will generally be those in effect at the time the order was placed, unless otherwise required by applicable law.

14. Contact

For questions regarding orders, returns, refunds, warranty claims, or these Terms of Sale, customers may contact Melior Mundus through the contact information provided on the website.