Refund policy

September 9th, 2026

At Melior Mundus, we take great care in preparing, packaging, and shipping every order. Our Products are created as meaningful and lasting pieces, and we are committed to ensuring that your purchase reaches you safely and in excellent condition.

Damaged or Incorrect Items

We carefully inspect and securely package our Products before shipment. In the unlikely event that a Product arrives damaged, defective, or different from the Product ordered, you should contact Melior Mundus as soon as reasonably possible and, where possible, within 7 days of delivery.

You may be asked to provide:

  • photographs of the Product;
  • photographs of the packaging and shipping label;
  • a description of the damage or issue; and
  • other information reasonably required to investigate the matter.

You should retain the original packaging until the matter has been resolved, as it may be required for inspection or a carrier claim.

If the Product is confirmed to have been damaged during shipping or supplied incorrectly by Melior Mundus, we will work with you to provide you an appropriate remedy, which may include a replacement, repair, or refund, as applicable.

Returns

We want you to be satisfied with your purchase. Subject to the exclusions and conditions below, eligible Products may be returned within 30 days of delivery.

To be eligible for a return:

  • the Product must be unused and in its original condition;
  • the Product must be returned with its original packaging and accompanying the certificate of authenticity, and materials, where applicable;
  • the Product must not have been damaged, altered, engraved, modified, or otherwise customized by you; and
  • the return must be approved by Melior Mundus before the Product is shipped back.

You must contact Melior Mundus before returning any Product back to obtain a Return Merchandise Authorization (RMA) number and shipping instructions. Unauthorized returns or returns without a valid RMA number may not be accepted.

Return Shipping Costs

Unless the return is due to an error by Melior Mundus or a Product that arrived damaged or defective, you are responsible for the cost of returning the Product.

We recommend using a tracked and insured shipping service for all returns. Melior Mundus is not responsible for Products lost or damaged during return shipping when you arrange the shipment.

For approved returns, you remain responsible for ensuring that the Product is adequately packaged and protected during return shipment.

Refunds

Once a returned Product is received and inspected, Melior Mundus will notify you whether the return has been approved.

If approved, the applicable refund will be issued to the original payment method.

Unless otherwise required by applicable law:

  • original shipping costs are non-refundable;
  • return shipping costs are you responsibility unless the return is due to an error by Melior Mundus or a covered damaged/defective Product; and
  • any customs duties, import taxes, brokerage fees, or other charges paid in connection with the original shipment are generally non-refundable by Melior Mundus.

Refund processing times may vary depending on the payment provider or financial institution.

Products That Cannot Be Returned

The following Products are not eligible for return unless they arrive damaged, defective, or incorrect:

  • customized or personalized Products;
  • Products made specifically to the customer’s specifications;
  • engraved Products;
  • Products that have been altered or modified at your request; and
  • any other Products identified as non-returnable at the time of purchase.

This does not affect any warranty rights or other rights that cannot legally be excluded under applicable law.

Returns and Warranty Claims Are Separate

A return based on a change of mind or other return eligibility does not constitute a warranty claim.

Products that are damaged through misuse, accident, improper handling, unauthorized modification, or normal wear and tear are not eligible for a warranty remedy solely because they are returned within the applicable return period.

Warranty claims are handled separately under the Melior Mundus Product Warranty.

Refused or Unclaimed Shipments

If an order is refused, abandoned, or remains unclaimed by you and is returned to Melior Mundus, you may be responsible for all reasonable costs associated with the shipment, including return shipping, customs charges, duties, taxes, storage, and handling fees.

Any refund for an unclaimed or refused shipment will be processed only after the Product has been returned to and inspected by Melior Mundus and may be reduced by applicable costs.

Policy Changes

Melior Mundus reserves the right to update this Shipping, Returns & Refund Policy from time to time. The policy applicable to an order will generally be the version in effect at the time the order was placed, unless otherwise required by applicable law.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded or limited under applicable law.